【正确答案】A Letter of Response
April 13,2008
Li Ming
82 Jiangnan Road
Hefei, 230020
Dear Li Ming,
We have received your letter dated April 5 and we appreciate your having taken the time to write us about your problem. It will certainly help us to improve our service.
On behalf of Xinhua Bookstore, I apologize to you for the quality problem with the English-Chinese dictionary you bought from our bookstore. To solve the problem, we'd like you to consider the following options. You could get the full refund by sending us the invoice. Or you could come to our store with the invoice and the dictionary in exchange for another one. We guarantee what you get this time will be of high quality.
We are sorry for any inconvenience this situation may have brought to you. Should you have any further questions, please feel free to contact us.