A. It is a well-known fact that an organisation can achieve a greater success if a few people get united and work towards a goal together. An ordinary team can perform better provided they are motivated. There are many instances, where a team approach has succeeded better compared to an organisation which is riddled with politics and managers who only think about themselves. B. In fact this is a basic problem among many people as they always tend to develop 'Frog Syndrome.' The frog syndrome does not allow other colleagues to go up the ladder, which leads the organisation to become an ordinary organisation. Today the biggest problem many companies are facing is how to develop team spirit among people. This is a very crucial point for the organisation to make difference in today's highly competitive environment. How can we develop such things today? Of course, there are many ways which are given below. C. The role of manager is to ensure that the people become cohesive (有凝聚力的) and feel proud to be the members of the team. It is quite possible provided the manager himself is a team leader. He has to set the right target, create enthusiasm among the people, develop a positive attitude among the people and motivate them at the right time. If done, it is nothing that succeeds like success. D. Right team spirit brings within the organisation a vibrant feeling to an insider as well as outsider. There is always willingness to walk an extra mile among people to achieve the set objective. This leads to more congenial (令人愉快的) atmosphere within the organisation. How many companies have succeeded in doing the same? Does it bring smile to an ordinary person working in the organisation? If yes, that organisation really can survive for a longer time. E. A happy employee always tends to achieve better. Many companies tend to take care of external customer but tend to forget the internal customers. Hence, companies should do retrospective (回顾的) analysis on satisfaction level of the internal employee. But how many companies bother to do that? A real smile can help the organisation to achieve better sales because SMILE = Sell More in Less Effort. How many people can bring smile on the face of a person? Therefore, there are few organisations which excel. However, this is possible provided the manager becomes a mentor. F. People always look towards a manager as mentor who can correct, guide and give constructive criticism. Manager should go where the colleagues working under him require him to go. He should help his colleagues during the need of the hour. Can a manager develop himself to be a mentor so that people can rely on his advice? A manager, if redevelop himself as a mentor, can definitely bring the team spirit among the people. But how many managers can be a mentor? Many times a manager himself is a grumbler (爱发牢骚的人) and creates a polluted environment within the organisation as his personality may not be fit to do a particular job. Therefore, a manager should analyse his own personality along with his colleagues' and ensure that his personality along with his colleagues' personality be suited to do the particular job. Application of sales grid (方格) approaches will definitely help him to understand his own personality as well as his colleagues'. This analysis can help to take corrective action and will create greater sense of responsibility and motivation among the people. We must motivate ourselves to motivate others. G. This is possible provided a manager make the job more challenging. In fact during a survey conducted by the author in India, the No. 1 motivator factor is job enrichment. How many managers try to create innovations in their job functions of their colleagues and associates? How many managers remove the fear of instability? How many managers ask themselves what new things they or their teams have done? If this is done regularly, the demotivation does not arise. Ordinary people can perform extraordinary things provided they bring the motivation and team spirit among the people. This is quite possible and a manager has a role to play. He should be proactive (主动的) in building team spirit and take action. H. There are certain people who because of the past experience can destroy the team spirit. Therefore, it is suggested that managers should identify 'this grumbler' at right time and take corrective measures immediately. The cancerous cell should not be allowed to develop or proliferate (扩散). A proper counseling can help the manager to correct the situation. He should not develop a dual personality. For example, in the office the tap is leaking, however, he does not bother as he feels that it is the job of administration but when he goes home he makes sure that the leakage of the tap is corrected. The dichotomy (分裂) behavior of the person cannot help him to develop team spirit. The manager should develop fatherhood of a spastic (痉挛的) child who is very caring, understanding his child. He has to therefore correct him, mend him with hope that the future will be bright. I. Managers must educate a colleague while working. A study among the field force revealed that the field representatives like to have a leader who is good at product knowledge and selling skills. During the visit of a leader if he ensures that he gives one or two new points to his colleagues, then the interaction between the two becomes more fruitful. Fox example, if a zonal manager visits his team, he may take up the product training in the conference or during the field work followed by a written test of the same subject. This concept was tried by the author in one of his client's companies wherein he noticed that the representative never used to respect his senior because of his lack of knowledge on the product. This process of inculcating (教授) the habit of interactions between the two brought a better team spirit and respect for each other. This activity resulted into higher productivity of the area.
问答题
If the manager develops himself as a team leader, it may increase the possibility of people feeling proud to be members of the team.
【正确答案】C
【答案解析】题目意为：如果管理者使自己成为团队领导的话，这将可能增加人们作为团队成员的自豪感。根据题目中的线索词proud to be members of the team将本题定位至C段。该段第2句中的it指代其前一句的内容，即“确保成员有凝聚力，并且确保他们为成为团队的一员而感到自豪”，也就是说，如果管理者自己成为团队领导者的话，那么他就能做到这一点。题目是对这两句内容的同义转述。
问答题
Companies devote themselves to making their employees happy because this can help them achieve better sales performance in less effort.
【正确答案】E
【答案解析】题目意为：公司致力于使自己的员工感到快乐，因为这会使员工轻松地取得更好的销售业绩。根据题目中的线索词achieve better sales performance和in less effort将本题定位至E段。该段指出，一个快乐的员工总是能取得更好的业绩。由此推断，公司应重视让员工快乐这个问题。题目是对原文的概括推断。
问答题
Managers shall identify people who destroy the team spirit and correct the situation by proper counseling.
【正确答案】H
【答案解析】题目意为：管理者应该识别出破坏团队精神的人并通过适当的协商纠正这种情况。根据题目中的线索词destroy the team spirit将本题定位至H段。该段前两句指出，有些人会破坏团队精神，因此管理者应该采取纠正措施。第4句指出，适当的开导可以帮助管理者纠正这种情况。题目是对原文的同义转述。
问答题
It is difficult for many managers to become a mentor who can offer reliable advice to their colleagues at the right time.
问答题
According to a study, field representatives would like their manager having a good command of product knowledge and selling skills.
【正确答案】I
【答案解析】题目意为：一项研究显示，现场代表们希望有一位精通产品知识和销售技巧的领导者。根据题目中的线索词field representatives和product knowledge and selling skills将本题定位至I段。该段第2句提到，对现场人员展开的研究显示，现场代表们希望有一位精通产品知识和销售技巧的领导者。having a good command of是对原文中is good at的同义转述。
问答题
The analysis of a manager's personality and his colleagues' may make people more responsible and motivated.
【正确答案】F
【答案解析】题目意为：对管理者和其同事个性的分析会使人们更有责任感和动力。根据题目中的线索词analysis和personality可将本题定位至F段。该段倒数第二句中的this analysis指代倒数第四句中的analyse his own personality along with his colleagues'。倒数第二句指出，管理者分析自己和同事的个性有助于采取纠正措施，并会激发团体内部人们更强的责任感和动力。responsible and motivated与原文中的responsibility and motivation构成同根词复现。
问答题
Sometimes the managers in some companies hinder the way of other colleagues' career development.