Resolving Conflict in a Multicultural EnvironmentI. Definition of culture— Culture is a group which shapes a person's【T1】
1【T1】
2— Cultural identities originate from race,【T2】
3, gender, etc.【T2】
4II. Cultural assumptions Cause of cultural conflicts:differences in values and【T3】
5【T3】
6Example A:— Women wrote excellent proposal but they failed in interview part— They preferred to have【T4】
7 before being questioned【T4】
8Example B:— A city in Alaska celebrated 200th year of fur Russian trader— Native Indian tribe was offended— The activity implied there was no【T5】
9 before【T5】
10III. Identifying cultural conflictsThree dimensions of cultural conflictsA. contentB.【T6】
11 issues【T6】
12C. clash of valuesThree signs of identifying conflicts— complex combinations of【T7】
13 about behaviors【T7】
14— If the previous two dimensions do not resolve the conflict, then cultural differences are the root cause—【T8】
15 still causes conflict and emotion【T8】
16IV. Resolving cultural conflictsResolution 1:【T9】
17 the cultural dimension【T9】
18— acknowledgment that the conflict contains a cultural dimension— all sides are【T10】
19 to deal with all conflict dimensions【T10】
20— systematic phased work is needed Four phases:A.【T11】
21 of each other's【T11】
22B. Understand cultural perception of both sidesC. Know how problems are handled【T12】
23【T12】
24D. Develop conflict solutions Resolution 2: Learning about other cultures— Knowledge could be obtained from training programs,reading, talking and【T13】
25【T13】
26— Acquiring a broad knowledge of【T14】
27, not stereotyping【T14】
28Resolution 3: Altering practices and procedures in the organizations—【T15】
29 change is necessary to make system culturally sensitive【T15】
30