Dear Sir or Madam,

    My father and I stayed in your hotel for three days last week. We're very disappointed with theservice.

    First, the lighting condition in the room was poor. One of the lights was broken and the otherone was too dark. Besides, the food was of such low quality. The steak I ordered was uncooked inthe middle. Finally, the waiters were indifferent to our needs. My father asked one of them to bringa blanket to our room, but no one came.

    I think you should apologize to us and take immediate steps to improve the situation.I'm looking forward to your reply.

Yours sincerely,

Li Hua

亲爱的先生或女士，我和我的父亲上周在您的旅馆住了三天。我们对服务很失望。首先，房间里的照明条件差。其中一盏灯坏了，另一盏灯太暗了。此外，食物的质量如此不好。我点的牛排中间不熟。最后，服务员对我们的需求漠不关心。我的父亲让他们中的一个带一条毯子到我们的房间，但没有人来。我认为您应该向我们道歉并立即采取措施改善该状况。我期待着您的答复。您诚挚的，李华