【正确答案】 C

【答案解析】[听力原文]
M: I"d like to return this cell phone I bought the week before last. It doesn"t function properly.
W: All right. I"ll be happy to assist you. May I know what problems you"re having?
M: I started having problems last week. When I tried calling out, I kept getting dropped. Now, I can"t reach anyone at all on this phone.
W: Sir, I think I know the problem. You may not be located in a place with a strong wireless connection. Next time you make a call, make sure you see five bars on the screen, which means you"ve got a full connection. It"s all explained in the manual that came with your phone.

选项A没有提及。选项B错误，他上个星期手机出现了问题。选项C正确，男士说他在上上周购买的，也就是两周之前。选项D没有提及。

【正确答案】 D

【答案解析】选项A错误，他没有订购手机。选项B错误，没有提及价格花费。选项C没有提及。选项D正确，男士认为手机出现了问题。

【正确答案】 A

【答案解析】选项A正确，他接下来最可能去阅读使用手册。选项B错误，由于手机目前可以正常工作，他不太可能再要求退款。选项C错误，他没能找到人帮他示范操作。选项D没有提及。