【答案解析】The patient is the most important person in a hospital. Hospital activities are planned to function around the care of the patient. The patient in hospital often worries about what is to happen. Every doctor should understand that procedures which are routine to them are not familiar to the patient. All people have basic, daily needs. Each patient is an individual with different needs, which depend on their special illness or condition. It is important for the hospital to meet such needs. In general, there are two basic classes of needs: physical and emotional.