【正确答案】 C

【答案解析】[听力原文] 21-23 Husband: Waiter! Waiter: Yes, Sir. Husband: I'd like to speak to the manager please. .. immediately if possible. Waiter: I'll see if he's available. Husband: It's absolutely incredible. It's the last time I come here, I can tell you. Wife: All right dear. Calm down! Manager: Good evening, Sir, Madam. Is anything wrong? Husband: I'm afraid there is. The service here has been terrible. We had to wait forty minutes for the soup and then it was stone cold. Manager: I see. Well, I'm sorry to hear that. The trouble is we're a bit short-staffed at pre-sent. Urn, mainly through illness. Husband: All right, but that's no excuse. My wife asked for chicken and she was brought fish instead. It's just incredible! Wife: Yes, and my beans weren't cooked properly, and my husband's steak was completely burnt underneath! It wasn't a very enjoyable meat at all. Manager: Hmm. This is most regrettable. Husband: Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please. Manager: I do apologize, sir. Husband: And I'm afraid I'm not going to pay the service charge as I don't feel satisfied with it. Manager: I'll pass on your complaints to the people concerned, and check your bill right away, Sir. Husband: Thank you.