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May 6th Dear Mr. Hanks, I am pleased to confirm our ability to meet your requirements for the HDC Graphics Workstation. Taking your special needs into consideration, I suggest you place your order for the agreed equipment as soon as possible. The{{U}} (19) {{/U}}time for hardware, for example, is 6 weeks from receipt of order to{{U}} (20) {{/U}}Thus, an order placed with us tomorrow will{{U}} (21) {{/U}}delivery to your site by the week commencing Thursday, May 31st. All orders must be accompanied by a{{U}} (22) {{/U}}of 20% of the total amount shown on the attached{{U}} (23) {{/U}}.The{{U}} (24) {{/U}}amount should be paid no later than one week following delivery. Please note that{{U}} (25) {{/U}}charges have not been included, and a separate invoice covering these charges will be{{U}} (26) {{/U}}at the time of delivery. As I{{U}} (27) {{/U}}you on the phone, this particular hardware runs the{{U}} (28) {{/U}}version of EUCEID-IS, 2.2b. However, it is not expected that this software will be{{U}} (29) {{/U}}in this country until next month. We have every{{U}} (30) {{/U}}in the suitability of our hardware for such software. Moreover, you can be assured of our{{U}} (31) {{/U}}to solve any minor difficulties through our experienced customer service team. As I informed you, the equipment carries a one-year{{U}} (32) {{/U}}During this period, we undertake to send one of our staff to carry out repairs on site within a period of 12 hours. For your future{{U}} (33) {{/U}}, however, we also operate an insurance scheme, covering the equipment against breakdowns for a small additional cost. Sincerely Jack Chen |