【正确答案】 C

【答案解析】[解析]
It's logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Frederick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there're always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do managers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals, but as a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company's shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which ultimately only concern a few people. Unfortunately, there's only a limited number of such goals to go around and by definition, not all the competing companies in an industry can seriously play in to be the best.

本题较难，因为涉及到听力中的一个特殊表达：独自第一句首先用“中but”的方式否定了…things like good labor relations...motivate workers的观点，然后在第三旬指出：Motivators，in contrast，include things such as having a challenging and interesting job...，即Frederick Herzberg这个专家认为起激励作用的东西是工作的挑战性和趣味性等，选项中只有[C]项的表述与此句部分相符，故是正确答案。至于其他三项，它们都属于独白第一句中提到的内容，但都被该句中的but否定了，都应全部排除。

【正确答案】 A

【答案解析】本题带有推断性质，推断的依据是独白的第四句话：...even with the development of computers and robotics, there're always plenty of boring，repetitive and mechanical jobs...，即Frederick Herzberg这个专家认为，即便电脑和机器人技术不断发展，但仍存在许多无聊乏味的、重复性的、机械的工作，仍存在许多做这些工作的非熟练工人，这与[A]项中的tedious(单调乏味的)和manually(手工地)正好对应，故该项就是正确答案。其余三项都属于抓住原文中的词句进行的不当发挥。

【正确答案】 D

【答案解析】本题也带有推断性质，需要考生听清并听懂整个独白。很明显，激励超市员工工作是一个例子，既然是例子，就一定是为了说明独白者的某个观点，故考生要注意的就是例子前后带有总结性质的话语。听音中，我们发现for example前有一句指出：One solution is to give them some responsibilities, not as individuals, but as a part of a team(一个解决办法就是给予其某些职责，并非个人的、而是作为团队一部分的职责)，说明这就是一些超市的做法，因此本题答案就是[D]。

【正确答案】 B

【答案解析】本题属于细节题，但需要考生在听清原文的基础上进行一定的推断。独白倒数二句指出: ...financial targets which ultimately only concern a few people，其中的定语从句正是说明财务指标不如其他因素那样可能激励员工的原因：财务指标最终只会与一部分人相关。故本题答案为[B]。