问答题
·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company. I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month. I have written to you twice but have had no reply. I am now considering taking legal action. ·Write a letter to Mrs Banks: ·apologising for not replying earlier ·explaining the reason for the delay ·saying how you intend to deal with the problem ·promising to contact her again soon. ·Write 60- 80 words.
【正确答案】Dear Mrs Banks I apologise for the delay in replying to your letters. The reason for this is that I have been on holiday since 21 June. I am also sorry about the problems you have experienced with the washing machine you bought from us, I suggest that we replace your faulty machine with a new one. I will telephone you shortly to agree a delivery date which is convenient with you. Yours sincerely Marion Bridge