As in any business, there must be one person called ______ who is highly trained, capable of directing a complex successful hotel

【正确答案】 D

【答案解析】 像任何商业机构一样，饭店必须要有一个人，他是经过高级培训、有能力成功管理一个复杂的饭店，这个人就是总经理。