【正确答案】Candidate A
A: In the picture a stout lady with flowery dress is trying a pair of new shoes. The shop assistant serves her with patience. She has tried on many times, because there're so many shoe boxes scatters all round her. At last the woman gives a big yawn, for she feels bored. But the shop assistant is still very patient and does as she is told to. Though the story is a little exaggerated in the picture, we know one fact that the services have been improved a lot these years. Several years ago, the customers often complained that they were spending money to buy rudeness and anger in department stores. The shop assistants often forgot that their job was to serve the customers, not to insult them. With the severe competition among the service industries, the quality of the services has been improved a lot. But I think they could do much better.
在这幅图片里，一个长得胖胖的穿着花连衣裙的妇女正在试穿一双新鞋，店员很有耐心地为她服务。她已经试了很多次，鞋盒子摆了一地。最后这个妇女深深地打了个哈欠，因为她感到累了，但这位店员仍旧很有耐心的按照她所说的去做。虽然这幅图片中的故事有些夸张，但事实上这几年服务行业的服务质量确实提高了很多。以前许多顾客抱怨他们在百货商店是花钱买气受。许多店员都忘记了他们的职责是为顾客服务，而不是侮辱他们。随着服务行业激烈的竞争，服务质量提高了很多。但我认为他们还可以做得更好。
B: I agree with what Candidate A said. It must be pointed out that competition is a product of the development of society and it gives people a sense of the pursuit of excellence. In order to get the lion's share in the market, good services are necessary for the service industries.
我同意考生A所说的。必须要指出的是，竞争是社会发展的产物，它给了人们追求完美的意识。为了争取更大的市场份额，优质的服务是服务行业必不可少的条件。
Candidate B
B: From this picture we can see an old man is going to get on a "loaf-taxi", but the driver waves him away: Sorry, I don't know the way. He just refused to take him there. I think nowadays some taxi drivers' services are really very poor. They refuse to take you to a place where they think cheap or it's too out of the way. When they have to go through heavy traffic and the taxi will have to stop too many times, the driver won't take you there with any kinds of excuses. Sometimes taxi is very convenient. For example, if you are going to be late for an important appointment, you can take a taxi. But the fares are high and beyond ordinary people's means in daily life. Anyway they do come in handy sometimes, but what they need to do now is to improve their service level.
从这幅图片上我们可以看出，一个人正要上一辆面包车，但是这个司机摆手让他走开：对不起，我不知道路。他不愿意拉他去那儿。我认为现在一些出租车司机的服务很差。要是你去的地方太便宜或是太偏僻，他们会拒载。当你去的地方交通拥挤，需要多次停车的时候，他们会用各种各样的理由拒载。但有时候出租车也是很方便的。比方说，一次重要的约会就要迟到了，你可以选择出租车。不过在日常生活中，出租车费对普通老百姓来说还是很高的。不管怎么说，有时他们还是很解决问题的，现在需要做的就是要提高服务质量。
A: Yes, I agree with what Candidate B said. I think the taxi service is just so-so. Drivers should know that nowadays there are many means of transportation, such as bus and subway. They all have their own advantages: fast and cheap. So if taxi drivers don't pay attention to their services, they will lose a lot of passengers in the future and can't survive in the competition.
是的，我同意考生B所说的。我认为出租车的服务质量一般。司机们应该知道如今已有多种交通工具，比如公交车和地铁。它们的优点就是怏捷、便宜。所以如果出租车司机不注重服务质量，他们在将来会失去一大批乘客，无法在竞争中生存。