【正确答案】 G

【答案解析】Man: We offer a very personalized service to the different divisions. Some of the staff are dedicated to groups of individuals within these divisions. That way we get to know what sort of service they are looking for and how much help they need from us over conference organization or brochures or whatever. What we do insist on, whether it's leaflets or posters or local information, is quality.

【正确答案】 H

【答案解析】Man: There are just two of us in here and it can get very tense, especially as we get towards the end of the month. It's absolutely vital that everything is completed to schedule, otherwise the staff won't get paid on time. There's no bigger disaster than that, is there?

【正确答案】 I

【答案解析】Woman: It can get extremely noisy down here. The staff are supposed to wear ear protectors at all time but that's impossible if you need to talk to someone. The other things we have to contend with is dirt and dust. It's OK. When we're not too busy by when there's a rush on there isn't time to clear up.

【正确答案】 E

【答案解析】Man: We work in a large open-plan setting which can be tricky at times with the sort of work we do. There are small meeting rooms where we can go to discuss things confidentially or where members of staff can talk to us in private. Of course, with the sort of information we keep, individual staff records and interview reports and so on. we have to be discreet at all time.

【正确答案】 F

【答案解析】Woman: We've had a big problem lately with screen savers. Lots of staff like to load these and several times the whole system has gone down or else there's been a virus. Well, they've been banned completely now, and we just have to hope that the staff do as they are told. Yes, we have to monitor things very carefully from here.