单选题 All newly hired tour guides ______ the first part of their hospitality management training with a seminar on customer service and public relations. Attendance is required, as it is part of your orientation for the position.
On June 5, instructors from the East Tourism Institute in Singapore, which has produced top travel administrators, will deliver ______ lectures at Charten Cruise Lines" main office from 2 P.M. to 4 P.M. in the conference room on the second floor.
Each instructor"s ______ will consist of a one-hour talk on a given topic followed by a 40-minute group activity. The group activities will provide participants with the opportunity to test their learning in a fun and social environment. The final 20 minutes will be used to recap discussions and allow participants to ask the speaker questions.
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