问答题
The situation
You work for Midway International, a trading company in your own country. One of your suppliers is Original Products plc in Scotland, who manufacture a range of high- tech products. One of your customers is Ultimate Pty in Australia.
Your company has received the letter below. Your boss, Mr Meyer, has told you to take appropriate action and he has left you some notes (see the Guiding points on the next page).
You work for Midway International, a trading company in your own country. One of your suppliers is Original Products plc in Scotland, who manufacture a range of high- tech products. One of your customers is Ultimate Pty in Australia.
Your company has received the letter below. Your boss, Mr Meyer, has told you to take appropriate action and he has left you some notes (see the Guiding points on the next page).
问答题
Guiding points for letter, e-mail or fax to Mrs McArthur:
1.Hurry up or we will cancel order-we must receive the units by 1 May
2.Make sure we have priority over other customers
3.Speed of the unit is considerably slower than specification-our customers may not find this acceptable and price should be $45 lower
4.re feedback on OP424 series:we'll ask our own customers for comments
5.We have one OP 424 in our head office:seems to overheat, but hasn't broken down-yet!
6.In case of breakdown,should users return defective units to your factory?
【正确答案】Midway International
P.O. Box 777 K-4550 Euroville Yourland
Mrs J. McArthur
Original Products plc
20 Kirkton Campus
Livingston EH54 6QA
Scotland April 10, 20 ______
Dear Mrs McArthur,
{{U}}Our order M1/876{{/U}}
We were very dismayed to receive your letter of 2 April, announcing a delay in shipping this order. I should like to point out that we have customers waiting and that if the goods do not arrive soon, we shall have to cancel this order. It is essential that we receive the units by 1 May at the very latest. May I ask you to make sure that you give our order top priority, as we have been loyal customers of yours for many years.
A further point in your letter gives us great concern. You say that the speed of the unit is 'slightly reduced'. In our opinion, however, the speed of the unit is {{U}}considerably{{/U}} slower than the specification. We fear that our customers will not find this acceptable. In view of this, we suggest that your price to us should be reduced by $45 per unit.
Regarding feedback on your OP 424 series, we will ask our own customers for their comments and keep you informed. We have one OP 424 in our head office which does seem to overheat, but so far this unit has not broken down - yet!
We would also like to know whether, in case of breakdown, users should return the defective units directly to your factory for repair or replacement.
We look forward to hearing from you and hope that you can reassure us on the points made above.
Yours sincerely,
Your name
p.p.M. Meyer
【答案解析】
问答题
Guiding points for letter, e-mail or fax to Mr Bruce Dundee, Ultimate Pty, 4130 Pacific Drive, Brisbane. Australia:
1.Apologize for delay in supplying order UP/901 for 10 OP 232s
2.Explain reasons for delay
3.We plan to ship to you on 2 May by airfreight-or earlier if possible
4.Mention our worries about speed redyction-will this affect you?
5.Manufacturer may reduce price-we'll pass this saving on to you
6.Ask for feedback on OP 424 series
7.Ask if any OP 424s have broken down
8.send greetings to sheila(Bryce's wife)
【正确答案】Midway International
P.O. Box 777 K-4550 Euroville Yourland
Mr Bruce Dundee
Ultimate Pty
4130 Pacific Drive
Brisbane
Australia April 10, 20______
Dear Bruce,
Michael, who's on holiday this week, has asked me to write to warn you that your order UP/901 for 10 OP 232s is going to be delayed. We are very sorry about this but there is not much we can do. The manufacturers have had some difficulties with unreliable CPUs but they have solved these problems by finding a supplier in the USA. We now plan to ship to you on 2 May by airfreight - but if we do manage to get our delivery earlier, we will put them straight on the plane to you.
I have also been asked to mention that although more reliable CPUs are being used (68020s instead of 68000s), the processing speed is reduced from 12 MHz to just under 10 MHz. I don't think this will affect your use of the units, though. We are asking the manufacturer to reduce the price and if they agree to do this, we will pass this saving on to you in full.
One more thing: could you give us a few comments on the OP 424 series? We would like to know your reactions to the price, packaging and design of this product. If you have had any problems with reliability, could you let us know about that too, please?
Thanks for your patience. We will send you a fax as soon as the OP 232s are ready to ship.
Best wishes to Sheila.
Yours,
Your name
for Michael Meyer
【答案解析】