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SHOPPERS{{/B}} Tim Wright knows all about making companies more efficient. His firm, Check-up, sends 'secret shoppers' into retail and leisure companies{{U}} (29) {{/U}}order to make sure that customers are receiving good service. After{{U}} (30) {{/U}}visit, the secret shoppers prepare a report for the company to let them know{{U}} (31) {{/U}}good or bad the service was. 'Companies like to know,' says Mr Wright,' that{{U}} (32) {{/U}}customers go into a store just a few minutes before closing time, they will{{U}} (33) {{/U}}get good service.' Check-up{{U}} (34) {{/U}}set up in the west of England in 1992 and{{U}} (35) {{/U}}two years moved to London so it could offer a nationwide service.{{U}} (36) {{/U}}the last three years, Check-up's profits have{{U}} (37) {{/U}}dramatically as companies have come to realise{{U}} (38) {{/U}}great importance of good customer service. Having started with just three employees, Check-up now has a staff{{U}} (39) {{/U}}sixty-five and last week{{U}} (40) {{/U}}an important new contract with a major supermarket chain. |