【正确答案】 A

【答案解析】mrs. smith： Good morning，Mr. White. I have made an appointment with you to consult some details about my vehicle insurance. mr. white：Yeah, right, Mrs. Smith. I have been expecting you. So, your vehicle policy number is YQ181, right? MRS. smith：No, it，s QY181，not YQ181 mr. white：Oh, Tm terribly sorry. So how can I help you? mrs. smith：I am wondering if you could tell me some detailed information about the insurance compensation. mr. white：OK. If the loss or damage falls within the scope of cover, we will fulfill our promises as the policy clause says. And the compensation is 70% of the actual loss. mrs. smith：Thank you very much, Mr. White.

【正确答案】 C