单选题 How does the woman feel at the beginning of the conversation?

A、

[A] Angry.
B、

[B] Surprised.
C、

[C] Sad.

【正确答案】 A

【答案解析】[听力原文] 17-20 M: Customer service. Andey Grant speaking. How may I help you? W: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn't seem possible any more because we will take off on Saturday. It's only two days away. What am I supposed to do? M: I'm really sorry, madam, I'll check right away. Would you please tell me your order number? W: It's CE2938. M: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again. W: OK. Well. Thank you. M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation. [精解] 题干问：“对话开始时这位妇女感觉怎么样?”对话的开头，女士很生气，因为她上周五打电话定了一个32英寸的包，但却给她寄了一个24英寸的包，而且她马上要去墨西哥，急着用包。所以答案A符合题意。

单选题 What size bag does the woman want?

A、

[A] A 24-inch bag.
B、

[B] A 29-inch bag.
C、

[C] A 32-inch bag.

【正确答案】 C

【答案解析】[精解] 题干问：“这位女士想要什么尺寸的包?”从女士的对话可知这位女士定的是32英寸的包。所以答案选C。

单选题 When will the woman leave for Mexico?

A、

[A] On Thursday.
B、

[B] On Friday.
C、

[C] On Saturday.

【正确答案】 C

【答案解析】[精解] 题干问：“这位女士将什么时候去墨西哥?”对话中女士说I was planning to use that bag during our vacation in Mexico， but it doesn't seem possible any more because we will take off on Saturday．可知该女士周六去墨西哥，所以答案选C。

单选题 Where does the man work?

A、

[A] At a mail order company.
B、

[B] At an international travel service.
C、

[C] At the airport information desk.

【正确答案】 A

【答案解析】[精解] 题干问：“这位男士在哪儿工作?”对话的最后男士说：“谢谢你选择Linch邮递，女士，我希望你有一个愉快的假期。”这位男士应该是一个邮递订购公司的职员，所以答案选A。