A、 The quality of goods and services has improved.
B、 Most people are reducing their consumption.
C、 Complaint channels are too limited.
D、 Many people don' t bother to complain.

【正确答案】 B

【答案解析】信息明示题。女士问投诉减少是否意味着产品和服务质量已经改善，男士回答说It’s probably due to poor economic situation．Most people are simply buying less．即可能是因为经济形势不好，大部分人买的东西少了。故选B。

A、 Electrical appliances.
B、 Travel agencies.
C、 Photographic and sound equipment.
D、 Clothing.

【正确答案】 A

【答案解析】信息明示题。女士问客户投诉最多的是什么，男士回答Electrical appliances，即电器，故选A。在听到most这个词时，应该特别注意，语义突出处常为考点，符合听到什么选什么的原则。

A、 They account for the largest proportion.
B、 90 percent of them are reasonable.
C、 Most of them are for delayed air tickets.
D、 Few of them are for poor accommodation.

【正确答案】 B

【答案解析】信息明示题。在谈到对旅行社的投诉时，女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified，即90％都是合理的，此处应该注意justified的词义，意为“合理的”，故选B。

A、 Two weeks.
B、 Less than two weeks.
C、 Two to three weeks.
D、 More than three weeks.

【正确答案】 C

【答案解析】信息明示题。女士问要完成一项投诉调查需要多长时间，男士说About two to three weeks for a proper investigation，即需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关，所以听到How long这个问句之后的内容应特别留意。