Dear Sir or Madam,

My father and I stayed in your hotel for three days last week. I'm very disappointed with yourservice.

First, the lighting condition in the room was poor. One light was broken and the other one was toodark. Besides, the food was of such low quality. The chicken I ordered was undercooked and had asmell. Finally, the waiters were indifferent to our needs. I asked one of them to bring a blanket to ourroom, but no one came.

I think you should apologize to us and take immediate steps to improve the situation.

I'm looking forward to your reply.

Yours sincerely,

Li Hua

亲爱的先生或女士，

我和我的父亲上周在你们旅馆住了三天。我对你们的服务很失望。

首先，房间里的照明条件差。一盏灯坏了，另一盏灯太暗了。此外，食物的质量如此不好。我点的鸡肉没有煮熟，并且有一股难闻的气味。最后，服务员对我们的需求漠不关心。我让他们中的一个带一条毯子到我们的房间，但没有人来。

我认为您应该向我们道歉并立即采取措施改善该状况。

我期待着您的答复。

您诚挚的，

李华