【答案解析】{{B}}A:{{/B}}(略)
B：What is important when aiming to improve production quality?
Up-to-date equipment
Any far-sighted entrepreneur will have to acknowledge that in today's competitive market,a business can only survive by upgrading their information．New equipment is one of them．With all this modem equipment,we will be able to maximize production output and enhance the quality of our products．Thus,we will able to undertake complex production process and ensure that the products’quality meets our clients’expectations．
Staff training
Staff training is important in many ways．One of them is that it would give updated information to employees．keeping them informed with the latest development and innovation in this industry．In this way,it could motivate more potential from the staff．Thus,it could be easy to improve production quality．
C:What is important when aiming to improve customer service?
Staff training
Having better employees is not only good for the company,and also good for the customer．It's the service that causes product and company differentiation．One of the best ways companies can effectively accomplish this is through their employees because they are the customer contact point．That is why employees are now being trained．By inviting some experts to train the staff,it will improve staff's friendliness．the speed of service and learn to deal with customer complaints．
Customer satisfaction surveys
Customer insight is vital to any business．
Responsive companies measure customer
satisfaction directly through periodic survey．A high positive word of mouth score indicates that the company is producing high customer satisfaction．Besides,by obtaining feedback from customers,the company will know how the business has met customer expectations．