Questions 14- 17 are based on the following conversation.
Whom is the man probably complaining to?
由“make a complaint about my holiday in Paris”可以得出答案。
听力原文：
Questions 14-17
W: Good morning. Can I help you?
M: I'd like to make a complaint about my holiday in Paris last week.
W: I'm sorry to hear that. What exactly was the problem?
M: First of all, the coach taking us to the hotel broke down and we had to wait for over 2 hours in the terrible heat before our replacement arrived. Then when we got to the hotel, we found our room hadn't been cleaned.
W: Oh, dear. Did you complain to the hotel staff?
M: Of course, but we were told all the cleaners were off duty. Anyway, that's not all. The people in room above sounded like they were having all night parties every night. I demanded another room but the receptionist told me the hotel was full.
W: Oh, I see.
M: And the worst thing was the food in the restaurant was awful. It was so bud we had to eat out all the time despite having paid for meals in the price of our holiday.
W: I do apologize. I'd like to offer you a 20% discount on the price of one of our autumn breaks as a gesture of good will.
M: A 20% discount? You must be joking. I want to see the manager.
Why did the man wait in the heat for two hours?
由“the coach taking us to the hotel broke down and we had to wait for over 2 hours in the terrible heat before our replacement arrived”可以得出答案。
What did the man mention in his complaint?
由“The people in room above sounded like they were having all night parties every night. And the worst thing was the food in the restaurant was awful.”可以得出答案。
How did the man feel about the woman’s apology?
由“A 20% discount? You must be joking. I want to see the manager.”可以得出答案。