单选题 The Kayak Resort Kohala Coast, HawaiiFebruary 24Dear Ms. Scott,We regret that you did not enjoy your island excursion yesterday. However, we must clarify that we did not intend to cut your trip short. Your tour guides decided to skip some islands to allow more time for your parasailing activity, which you requested yesterday morning. We sincerely apologize for not discussing the matter with you immediately upon your return.We have been informed that you are demanding a refund because of your unsatisfactory experience. Unfortunately, we are unable to provide a refund. Our policy states that fees for water recreation and sports activities are nonrefundable. To compensate you, we will give you two meal vouchers for any of the restaurants on the premises, which you may use during your stay with us.Thank you for your understanding. We hope you will enjoy the rest of your holiday at the Kayak Resort.Respectfully yours,Luke DunstanManagerThe Kayak Resort

单选题 Why was the letter written?

A、 To make changes in a plan
B、 To schedule an island tour
C、 To apologize for an incident
D、 To introduce a new policy

【正确答案】 C

【答案解析】解析：本题是针对写信的目的进行提问的主旨题，因此应定位至原文前半部分的内容。原文首句提到“We regret that you did not enjoy your island excursion yesterday．”，即对于昨天没能尽情享受小岛之旅感到十分抱歉，接着又说“Your tour guides decided to skip some islands…”和“We sincerely apologize for not discussing the matter…”，即对导游未经商议就擅自跳过了一些岛屿表示诚挚的歉意，因此(C)To apologize for an incident为正确答案。

单选题 What did Ms. Scott want to do?

A、 Recover her payment
B、 Transfer to another resort
C、 Try a different activity
D、 Confirm her flight

【正确答案】 A

【答案解析】解析：本题是问斯科特女士想要做什么(What)，应定位至原文中提及题目核心语句Ms．Scott want to do相关内容的部分。原文中提到“We have been informed that you are demanding a refund…”，即已被告知斯科特女士要求退款，因此(A)Recover her payment为正确答案。

单选题 What is NOT suggested about the Kayak Resort?

A、 It operates more than one restaurant.
B、 It organized a tour for some guests.
C、 It maintains a strict refund policy.
D、 It overbooked a sports activity.

【正确答案】 D

【答案解析】解析：本题需要在文章中搜索题目核心词the Kayak Resort的相关内容并与选项进行对照。原文中提到“…we will give you two meal vouchers for any of the restaurants on the premises…”，即会提供两张适用于度假村内所有餐厅的晚餐代金券，由此可推知Kayak度假村内不止有一家餐厅，因此(A)与原文内容一致。原文中提到“We regret that you did not enjoy your island excursion yesterday．However，…we did not intend to cut your trip short．”，即尽管对于斯科特女士没能尽情享受小岛之旅感到十分抱歉，但Kayak度假村并不打算缩短旅游的行程”，由此可推知Kayak度假村为顾客安排行程，因此(B)与原文内容一致。原文中提到“Our policy states that fees for water recreation and sports activities are nonrefundable．”，即Kayak度假村的政策写明水上娱乐和运动项目的费用是不予退款的，由此可推知Kayak度假村实行严格的退款政策，故(C)与原文内容一致。(D)在原文中未被提及，故(D)It overbooked a sports activity．为正确答案。