【正确答案】 C

【答案解析】[解析] 98-100
M: Good morning everyone. I'll make this announcement quite brief, I just wanted to make everyone aware of some new procedures we are implementing regarding customer inquiries made by e-mail. From now on, all complaints will be forwarded to Jane's team, whereas satisfied customer letters will proceed to Bill's department. Any difficult cases will be transferred to me immediately. This will help US stay organized and keep better records of incoming e-mails. Thank you for your cooperation.