【正确答案】Good morning. Can I talk to Mr. Water, please? Can I speak to Marry? Can I have the number, please? Can we meet? I'd like to speak to Mr. Johnson, please? My name's John Smith. I'd like to talk to Mrs. Bush direct. Hello. Can I speak to John Peterson, please? Who's calling, please? Can you ask Mr. Watson to ring me? I'd like to speak to Mr. Smith, please.
【答案解析】
问答题Responding to problems 接听电话
【正确答案】I'm afraid he's in a meeting at the moment. I'm afraid his line is busy. Will you hold? I'll put you through. Please hold the line. I'll hold. I'll ring back. Can l help you? Good morning, John Peterson's office. I'm afraid Mr. Watson is not in the office at the moment. He is away from the desk at the moment. Can I take a message or would you like to ring him on his mobile phone? Mr. Smith's office, hello. My name's Edward Green. I'm afraid Mr. Smith isn't available. He's in a meeting. I'm sorry, he's away from the desk. Can I take a message? He is too busy. He has an important telephone call from America. He doesn't want to talk about sales figures.
【答案解析】
问答题Asking questions征询
【正确答案】Can you take a message, please? Is he free later this afternoon? I'll try his mobile. Is that extension 234? Are you busy? Does Mr. Crook have a direct line? Do you want to see the sales figures?