单选题 September 20
Shop Hot.com
8794 Bellevue Plaza
Anchorage, AK 98347
Phone: 800-298-0183
Dear Mr. Sanchez,
Thank you for your call of September 19, in which you explained that you are interested in purchasing one of our winter coats. You said in that call that you live over 300 miles away from our nearest store, however, and that it would be too far to come in personally. You would therefore like to order online.
We're sorry to state that our system is going through an upgrade right now, and at present, you can order only through offline methods. With this in mind, we have enclosed a form you can use.
Since you have told us that you already know which item you want, we have filled out the form in advance for you. All you need to do is fill in your credit card number in the appropriate space and sign and return the form in the prepaid business envelope provided. Your item will then be cleared for shipment from our warehouse 10 days after we receive the form, and will reach you approximately 20 days after that.
If you would like a different item from the one on the form, please wait until mid-October for our company's catalog to arrive. That will have a full selection of other items for you to choose from, along with several sheets of order forms inside that you could use.
Either way, we welcome the opportunity to serve you. Please do not hesitate to contact me with any questions.
Sincerely,
Kevin Bldode
Customer Service Representative
Fairbanks Customer Service Center
kevin.blalock@ shophot.com
Shop Hot:
Get the hottest goods at the lowest prices!
Order Form
Item Unit Price Number Requested Total
dardine Leather Winter Coat $237.99 1 $237.99
(will ship from College City warehouse)
Tax: 6.8% $16.18
Subtotal: $254.17
Shipping: $15.34
Total: $269.51
Credit Card (Choose One):
Mistro Card / Vospa / Imex
Cardholder Information:
Name: Marvin Sanchez
Address: 16 Drury Lane Ketchikan, AK 90937
Ship To (If different from cardholder information):
Make a copy of this form to retain for your records. A receipt will be sent with your goods. We promise to repair or replace all our products within 15 days of products passing into customer ownership. No refunds.
Look for our Ketchikan Store-coming next year!

单选题 Why did Kevin Blalock write to Marvin Sanchez?
A. To respond to a request
B. To advertise new items
C. To update shipment status
D. To get product feedback

单选题 How many days will it take for the item to arrive?
A. 10
B. 15
C. 20
D. 30

【正确答案】 D

【答案解析】这道题问的是“商品多少天才能寄到?”因为是一道有关“数字”的题目，所以需要我们有意识地进行“计算”。信件第三段写到，产品可以发送的时间是“10 days after we receive the form”，接下来是“and will reach you approximately 20 dayrs after that”，由此可以得出“10加上20等于30天”，因此是(D)。遇到需要“计算”的题目，我们一定要认真地搜索相关信息，谨慎地计算才行。

单选题 What is indicated in Kevin Blalock's letter?
A. More product information will be coming.
B. The catalog has recently been changed.
C. Warehouse orders are delayed.
D. Product selection is expanding.

【正确答案】 A

【答案解析】“What is indicated～?”类题目一般都比较难。我们必须对照选项，通读全文，才能选出。这个问题实际上和“What is trueabout Kevin Blalock's letter?(关于Kevin Blalock信的内容，下面哪一项是正确的?)”是一类问题。第四段提到“please wait untilmid-October for our company's catalog to arrive”，这是非常重要的解题线索。由此可以得出，这道题的答案就是(A)。

单选题 Which of these places does NOT have a Shop Hot facility?
A. Anchorage
B. Fairbanks
C. College City
D. Ketchikan

【正确答案】 D

【答案解析】首先我们应该在文中搜索一下选项中的地名。信件上方是“Shop Hot (Anchorage)”的地址，下方是“Fairbanks Customer Service Center”，而且订货单上写着产品是从“College City warehouse”发出的。因此，根据排除法，我们也能选出是(D)。这道题需要我们对照前后两篇文章找答案，所以要抓住要领，快速搜索出现地名的语句，这样才能提高做题速度。

单选题 What restriction is mentioned?
A. Orders require phone numbers.
B. Warranty is time-limited.
C. Checks require verification.
D. Refunds need purchase receipts.

【正确答案】 B

【答案解析】这道题问的是“文中提到了什么样的限制?”虽然意思有些难懂，但实际上这个“限制”就是指与购买的产品相关的限制和保证。因为这属于“注意事项”，所以我们应该看看订货单的最后(表格之外)。“We promise to repair or replace all our products within 15 days ofproducts passing into customer ownership．”这句话就是解这道题的重要线索，这里提到了保修的时间限制，所以是(B)。