【答案解析】{{B}}{{I}}Suggested answers:{{/B}}{{/I}} {{B}}Candidate A:{{/B}} Encouragement always puts employees in a good mood. Companies should not feel panic at the moment when a sudden decrease in the number of orders received. Managers should not be depressed by it. They should work together with employees to reverse the trend. Candidate B：They must analyze the courses of failure. If it was caused by defects of the products, the managers must take positive action to remedy the situation. The products should be recalled. Tile company should refund the customers fully for their poor service.