单选题
You will hear some dialogues or monologues. Before listening to each one, you will have time to read the questions related to it. While listening, answer each question by choosing A, B, C or D. After listening, you will have time to read your answer. You will hear each piece. ONLY ONCE.

Questions 11～14 are based on the following conversation.

【正确答案】 C

【答案解析】[听力原文]11-14 W: Hello, sir. What can I do for you? M: Hi. I have this cassette player here that I bought a few months ago, and it just ruined four of my favorite cassettes. W: I'm sorry. M: So, I'd like you to fix it or refund my money. W: May I see your sales slip, please? M: Yeah, here it is. W: I'm sorry, sir. Your warranty was good for only six months. It expired ten days ago. M: Well, what difference does ten days make? The machine was obviously defective when I bought it. W: Well, the workers in our service center can look at it, but there will be a charge. M: A charge? I thought you would fix it for free. W: I'm sorry, sir. Your warranty has run out. There's nothing I can do for yon. M: No. No, look. I didn't drop it off a building or anything. I mean, what difference can ten days make? I mean, you can... W: Sir, I'm sorry, we have the six-month rule for a reason. We can't... M: Well, you can bend the rule a little bit, can't you? W: Make an exception for you? Then we'll have to make one for everybody. Well, sir, you knew when your warranty ran out. You should have brought it in before. It was guaranteed for six months and six months only. There's nothing I can do for you.