单选题 The first aid (急救) you learn from a course is not quite like reality. Most of us feel afraid when dealing with "the real thing". By overcoming these feelings, we are better able to use the first aid to cope with the unexpected.
Doing your part
First aid is not an exact science, and is thus open to human error. No matter how hard you try, the casualty (伤者) may not respond as hoped. Some conditions might lead to death, even with the best medical care.
Giving care with confidence
The casualty needs to feel protected and in safe hands. You can create an air of confidence and safety by:
● being in control, both of yourself and the problem;
● acting calmly and reasonably;
● being gentle, but firm, with your hands, and speaking to the casualty kindly, but hopefully.
Building up trust
Talk to the casualty throughout your examination and treatment (治疗).
● Explain what you are going to do.
● Try to answer questions honestly to reduce fears as best as you can. If you do not know the answer, say so.

单选题 When we deal with the real cases of first aid, we often feel ______.

单选题 "First aid is...open to human error" in the second paragraph means ______.

单选题 An air of confidence and safety is important in giving first aid because the casualty needs to feel to be ______.

单选题 Which of the following can be a way to build up the casualty"s trust?

单选题 The best title for the passage could be ______.