【正确答案】 I

【答案解析】Woman: I'm just ringing to tell you about the positive feedback we've had on the presentation you gave the other day. I really appreciate you collecting the relevant data. Most of our staff hope to have a further discussion with you about the projection. And looking at the feedback forms, it seems the only complaint was about the size of the room. [Pause 3 seconds]

【正确答案】 B

【答案解析】Man: Hello, David. This is Colin Firth. I was just calling to say I'm flying to Swiss for an international conference on the 15th, and probably stay there for the whole week. So I was wondering if we could bring everything forward to the 13th rather than delaying things any longer. If that's OK, perhaps you could call me. My extension's 249. [Pause 3 seconds]

【正确答案】 H

【答案解析】Woman: This is the third time I've called about this. It's a complete waste of my time. When we ordered the photocopier from you, you assured us it would be installed by your engineers and set up ready for use. Well, we've waited for three days and nobody arrived to help. And now every time we switch the machine on, we've got a warning message. But we have no idea how to handle this and a lot of trouble has been caused in our work! [Pause 3 seconds']

【正确答案】 F

【答案解析】Man: Before we begin, I've been asked to tell you that Dr. Newman has been delayed. That means he won't make it in time for his presentation on "Dealing with Complaints". Unfortunately, we have to cancel the session for the moment and anyone who signed up for it should now choose between the other two sessions which are running at the same time in the afternoon. Thank you. And now, I'll hand you over to Margaret. [Pause3 seconds]

【正确答案】 A

【答案解析】Man: I've checked with the Warehouse Manager and it seems there was a mistake in the transport documents and your order was somehow sent to Washington instead of Seattle. We have arranged the goods to be transported by air from Seattle, but it will still be 7 hours late according to the arrangement when order arrives. [Pause 3 seconds] Now listen to the recording again. [Pause 5 seconds]