单选题
·Read the article below about the job of store assistants.
·choose the best word to fill each gap from A, B, C or D.
·For each question (19-33), mark one letter (A, B, C or D)
The move to self-service has meant that in many shops, fewer tasks are now performed by store assistants.Typical tasks which remain are making sure that shelves and counters are fully{{U}} (19) {{/U}} taking the customer's payment, and {{U}}(20) {{/U}} the purchases.However, in some shops, the more traditional selling skills are still important.In larger stores, it is normal for a range of{{U}} (21) {{/U}} to be rotated among staff, giving greater work variety.
Every customer has different{{U}} (22) {{/U}} and different reasons for coming into the store.Some know{{U}} (23) {{/U}} what they want, ask for it and buy it.Many, however,are not sure, and if they are not{{U}} (24) {{/U}} correctly they may go somewhere else to buy.The store assistant must{{U}} (25) {{/U}} when and how to offer help, and gain the customer's confidence with the{{U}} (26) {{/U}} amount of questioning about what they are looking for.They can then give information and advice about the products which might {{U}}(27) {{/U}} the customer's requirements.This demands both communication skills and knowledge of the product.Finally, they have to persuade the customer to make the {{U}}(28) {{/U}} to buy, and " close the deal " If the customer is just{{U}} (29) {{/U}} the store assistant needs to offer efficient and friendly service, hoping that the customer will return when he or she is ready to buy.It is worth remembering that many stores depend on their{{U}} (30) {{/U}} customers for a large part of their{{U}} (31) {{/U}} .
The actual tasks of a store assistant vary with the type of goods sold.In a men's outfitters these could include{{U}} (32) {{/U}} a customer for a suit.In an electronics store,it is vital to be able to{{U}} (33) {{/U}} how a computer or hi-fi unit works and to ensure that the customer has any accessories they might need.
【正确答案】 C
【答案解析】[精析] 这里是在形容店员以前的基本职责,首先就是要确保货物整齐码好。故选C。
【正确答案】 A
【答案解析】[精析] 和上题类似,这里也是在形容店员以前的基本职责,这里想表达的意思是监视购买。故选A。
【正确答案】 B
【答案解析】[精析] 根据上下文,这里需要表达工作职责。故选B。
【正确答案】 A
【答案解析】[精析] 根据句意理解.这里说明不同的消费者有不同的需求,不同的进店原因。因此,这里需要一个表示需要的词语。故选A。
【正确答案】 D
【答案解析】[精析] 根据句意理解,有些顾客很清楚自己想要什么,然后就买什么。这里需要一个表示清楚方面的词语。故选D。
【正确答案】 C
【答案解析】[精析] 根据句意理解,这里说明大部分顾客毫无目的,如果服务得不好,他们就会去别家。因此,这里需要填写服务的词语。故选C。
【正确答案】 A
【答案解析】[精析] 这里采用排除法。c和D意思类似,选项B的意思是“使……有效”,放在此处,不合适。选项A的意思是“评价,估计”。放在这里的意思是:店员必须自己评价何时提供服务,以及如何提供服务。故选A。
【正确答案】 C
【答案解析】[精析] 根据文义理解,这里需要说明合适数量的问题,以确定顾客需要什么。故选C。
【正确答案】 B
【答案解析】[精析] 根据句意,这里是说正合消费者的要求,因此,这里需要填入表示“适合,合适”的词语。故选B。
【正确答案】 A
【答案解析】[精析] make the decision to do固定短语,意思是“下定决心做某事”。故选A。
【正确答案】 C
【答案解析】[精析] 根据句意理解,这里表示如果消费者仅仅只是看,因此,此处需要一个表示看的词语。A选项意思是“复习,检查”,B和D选项意思是“观察”,意思都不对。故选C。
【正确答案】 A
【答案解析】[精析] 根据意思,这里需要填入固定消费者,也就是熟客。故选A。
【正确答案】 B
【答案解析】[精析] 选项A意思是“程序,手续”,选项B意思是“生意”,选项C意思是“资产”,选项D意思是“交易”。这里符合意思的应该是B,指的是这些商店的营业额。故选B。
【正确答案】 D
【答案解析】[精析] measure这里的意思是量体裁衣,表示给顾客量尺寸。故选D。
【正确答案】 C
【答案解析】[精析] 这里需要使用一个表示“演示、展示”的词语。故选C。