单选题
单选题 What is the purpose of the call?
  • A. To discuss a defective product
  • B. To ask for a receipt
  • C. To report a lost item
  • D. To inquire about a new model
【正确答案】 A
【答案解析】[听力原文]
M: Hello, I was wondering if you could help me. I bought a printer from your store about 8 months ago, but it has stopped working since last week.
W: Well, all of our merchandise has one year warranty. Since you've only had it for eight months, your printer is still covered. You can bring it back to the store and we'll try to repair it or we'll send it back to the manufacturer.
M: Hmm I'm afraid that's not going to work for me. I recently moved quite far from where I made the purchase.
W: No problem. You can mail it directly to the manufacturer and they'll either repair or replace it. Let me give you the address of where to send it. Make sure to include a copy of your sales receipt with the shipment.

[解析] 从男子在对话的一开始说的I bought a printer from your store about 8 months ago, but it has stopped working since last week.可以看出,打电话的目的是为了说明产品有瑕疵。
单选题 When did the man purchase the item?
  • A. Two months ago
  • B. Three months ago
  • C. Eight months ago
  • D. Twelve months ago
【正确答案】 C
【答案解析】[解析] 问题是询问购买物品的时间,通过在对话一开始男子所说的I bought a printer from your store about 8 months ago和女子所说的Since you've only had it for eight months可以知道购买该物品的时间。
单选题 What will the woman probably do next?
  • A. Send a package
  • B. Call the manufacturer
  • C. Provide an address
  • D. Fix the printer
【正确答案】 C
【答案解析】[解析] 女子在对话最后部分所说的Let me give you the address of where to send it.可以知道她打算告知邮寄的地址。