Dear Sir,
Much to my regret, I write this letter to complain about your company's bad delivery service.
The laptop(Model Number AA/585) which I ordered from your company on Jan. 1 arrived yesterday. I am sorry to report that the laptop has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the front surface of the machine had been scratched.
Since there is such damage to the laptop, I decide to file a complaint against the delivery service. Would you please let me know whether I should return the laptop to you for a replacement? Or should I take the laptop to your authorized service representative here? I will keep this laptop until I hear from you.
Yours,
Peter Smith

填空题 What is Peter Smith's purpose of writing this letter? He writes this letter to complain about the 1.

填空题 What is the model number of the laptop that Peter Smith ordered from the company? The model number of the laptop is 1.

填空题 What did Peter Smith find when he received the laptop? He found that the machine had been 1.

填空题 What is Peter Smith's demand on the company? He wants to return the product for a replacement or have an 1there repair it.

填空题 What will Peter Smith do next? He will 1until he gets a reply from the company.