【答案解析】[听力原文] Hello, this is Kelly from Sparkle Cleaning Service.I'm calling about the cleaning appointment at your office building tomorrow.We'll be there at 10 and we'll start by vacuuming the lobby and cleaning the employees lounges and toilets as usual. You mentioned that you also would like for us to clean your carpets in the president's office this time. We are planning to do that, just make sure that you move all items and small furniture off of the carpets, so we can clean as much as possible. Also, keep in mind that the carpets will be damp for approximately 9 hours, if you need to reschedule for any reason, please call our office at 525-7455 and leave a message. Otherwise, we'll be there tomorrow morning at 10 o'clock. Thank you.
[解析] 问题是询问留言的主题，这类问题的答案通常出现在文章的开头部分，因此要多加注意。通过文章开头部分出现的I'm calling about the cleaning appointment at your office building tomorrow. 可以得知，打电话是为了确认之前的约定。
单选题
What type of business does the caller work for?
A.A flooring supplier
B.A cleaning company
C.A delivery firm
D.A home repair company
【正确答案】
B
【答案解析】[解析] 问题是询问说话者所从事的行业，通过留言开头部分提到的Hello, this is Kelly from Sparkle Cleaning Service. ～ at your office building tomorrow. 可以得知，女子在一家清洁公司工作。
单选题
When is the appointment?
A.At 9 a.m.
B.At 10 a.m.
C.At 12 p.m.
D.At 1 p.m.
【正确答案】
B
【答案解析】[解析] 通过文章开头部分提到的We'll be there at 10 and we'll start by vacuuming ～. 和结尾部分出现的Otherwise, we'll be there tomorrow morning at 10 o'clock. 可以得知，约定的时间是在上午十点。