填空题
{{B}}PART SIX{{/B}}
{{B}} ·In most lines of the following text, there is one
unnecessary word. It is either grammatically incorrect or does not fit in with
the sense of the text.
·For each numbered line 41--52, find the
unnecessary word. Some lines are correct. If a line is correct, write
CORRECT.
{{/B}}
Attracting new customers and without maintaining good customer
(41) ______
relationship is the
first and the outmost task in any business success.
Because Customer
Relationship Management or CRM is a strategy
(42) ______
that used to learn more about customers' needs and
behaviors in (43) ______
order to
develop stronger relationships with them. While CRM
software systems can
automate many customer-related tasks, as
(44) ______
it is the transformation of business processes that
makes for (45) ______
your
CRM success. The success of CRM implementation will
help that bring together
information about customers,
(46) ______
and market trend, marketing and sales
efforts and customer
(47) ______
service. As a result of proliferation of Web-based business
application, (48) ______
CRM utilizing Internet technology is an
integral part of organizations' (49) ______
overall e-business
strategies.
Because proper implementation of CRM system can improve the
(50) ______
process
of identifying new customers, provide with better customer
(51) ______
support, make call centers and help desk more
efficient, cross sell
products more effectively, shorten the time of closing
for deals, and (52) ______
integrate marketing and sales
processes.