A、
To enquire about the room service.
B、
To file a formal complaint.
C、
To arrange a conference at the hotel.
D、
To recommend some new customer.
【正确答案】
B
【答案解析】
A、
There were not enough rooms for twenty people.
B、
They were kept waiting outside while the rooms were being cleaned.
C、
One of them was assigned to a room in the smoking area.
D、
Two of the rooms were not ready when they arrived.
【正确答案】
D
【答案解析】
A、
There wasn't a non-smoking sign.
B、
There weren't any clean towels.
C、
The bed hadn't been made up.
D、
A full ashtray had been left in the room.
【正确答案】
A
【答案解析】
A、
The dinner had started at 7:00.
B、
The dinner was served as expected.
C、
They didn't finish it until 9:30.
D、
They didn't have enough food.
【正确答案】
C
【答案解析】
A、
A new invoice with a thank-you note.
B、
A letter promising to improve the poor service.
C、
A return coupon with a deduction of 10%.
D、
A full investigation and some deduction.
【正确答案】
D
【答案解析】
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