Hot Spots in Cross Cultural CommunicationI.【T1】
1Conversations【T1】
2— Modes of address—【T2】
3【T2】
4— Levels of deference to age or social position— Acceptable ways to conclude—【T3】
5【T3】
6II. Taking Turns During Conversations— Some cultures: take turns in a(n)【T4】
7 way【T4】
8— Others: response might be regarded as a challenge or a humiliation, depending ona)the context of the conversationb)【T5】
9【T5】
10c)the levels of personal knowledge/relationship— Example: western give and take in a public marketIII. Interrupting— Interruption, vocal and emotional expression are considered to be the default conversational style for those considered to be equalsand for【T6】
11【T6】
12— Northern European or American extract: argument and hostilityIV. Use of Silence— Silence: a sign of【T7】
13 and deference【T7】
14a sign of hostility— In the west:【T8】
15 seconds silence is terribly long【T8】
16V. Appropriate Topics of Conversation— Vulgar: speak openly about money, intimate【T9】
17 issues【T9】
18— Travelers or businessmen should learn【T10】
19【T10】
20VI. Use of Humor— In the west: use humor to【T11】
21【T11】
22— Some other cultures: humor is a sign of disrespectVII. Knowing How Much to Say— In the west: less is more— Some other places: a【T12】
23 wrap-up【T12】
24— Factors to determine how much to say:a)Ageb)【T13】
25【T13】
26c)CultureVIII. Sequencing Elements During Conversation— When to bring up more【T14】
27【T14】
28— When to ask for directions— Ask the right question in the right way at【T15】
29【T15】
30