【答案解析】[听力原文] Hello, everyone. Thank you for attending this meeting. The purpose of this meeting is to discuss the results of our most recent customer satisfaction survey. As all of you know, the intention of the survey was to determine how we can improve our customer service. Overall, the customers are quite pleased with our competitive pricing and the quality of our product. They also appreciate how quickly we respond to their individual requirements. But there is still room for improvement. One obvious complaint was that our automated voice mail system was inefficient and difficult to use. I've provided everyone with the complete results of the survey and I'd like to review each item in detail with all of you right now.
[解析] 本文开头部分提到The purpose of this meeting is to discuss the results of our most recent customer satisfaction survey.该句谈到了顾客满意度调查，由此可知是公司的职员们聚在一起开会。
单选题
What did the customers complain about?
A.Billing services
B.The voice mail system
C.Delivery delays
D.Quality of the product
【正确答案】
B
【答案解析】[解析] 该题询问调查问卷中显示的顾客感到不满的是什么，顾客大体上对价格和质量感到满意，但是One obvious complaint was that our automated voice mail system was inefficient and difficult to use.是说对自助语音信箱有所不满。
单选题
According to the talk, what will happen next?
A.Survey results will be discussed.
B.The group project will be presented.
C.Pricing will be made more competitive.
D.Response cards will be distributed.
【正确答案】
A
【答案解析】[解析] 本文最后提到I'd like to review each item in detail with all of you right now.我们可以猜到对这次调查问卷的结果紧接着会进行详细的讨论。