A、 He wants to get his money back.
B、 He wants to exchange the sweater for another one.
C、 He wants the clerk to help him read the Chinese instructions.
D、 He wants to see why the color of the sweater changed.

【正确答案】 A

【答案解析】解析：男士一开头就说：“我想退回这件毛衣。”refund意为“退款”。后来男士还说：“我不想换购别的东西!我就想要回我的钱!”可见A正确。为准确解题，须对选项中的关键词加以注意，比如：money，exchange，instruction，color分别说明选项能涉及的内容，听录音时要一一辨析。

A、 It is the wrong size.
B、 The fabric is coming apart.
C、 It is stained.
D、 It shrinks a lot.

【正确答案】 D

【答案解析】解析：男士提出要退货的理由是：“才洗了一次，干了后它至少缩小了五码！连一条蛇都穿不进它了!”可见毛衣缩水严重，故D正确。

A、 The customer didn't follow the instructions.
B、 The sweater was out of stock.
C、 The man no longer has the store receipt.
D、 The man isn't a VIP.

【正确答案】 A

【答案解析】解析：女士在听到男士的投诉后，立即问：“可是你按照清洗说明做了吗?”据此即可正确作答，故选A。如果能听出男士未能看懂中文写的“清洗说明”，则可更进一步确认，男士洗涤方法不正确。

A、 Because it wasn't shown out.
B、 Because it was printed small.
C、 Because it was too obvious to notice.
D、 Because it was erased by the woman.

【正确答案】 B

【答案解析】解析：对话最后女士说清货信息在印发的广告背面底部，男士反应很激烈，嫌印的字太小，并夸张地说需要电子显微镜才看得到那些字，可见他之所以没看到清货信息是因为字印小了，故选B。