【正确答案】 B

【答案解析】[听力原文]
W: Customer Service Center. What can I do for you?
M: I"m calling to inquire about the delivery of the sport shoes we ordered.
W: May I know your order number?
M: It is 5116.
W: I"m very sorry. The delivery is delayed due to bad weather.
M: That"s too bad. When can we receive the goods?
W: I"m afraid you may have to wait for a few more days.
M: You are telling me to wait? We are suffering a loss every day.
W: Don"t worry. We can offer you another five percent discount.
M: That sounds fine. Please arrange our order as soon as possible.
W: We will. Sorry again.

What has happened to the order of sport shoes?

[解析] 问：运动鞋的订单出了什么问题?A．部分鞋子不见了；B．延迟送货；C．订单取消了；D．部分包装损坏了。从“The delivery is delayed due to bad weather.”可知答案是B。

【正确答案】 A

【答案解析】[听力原文]
What suggestion does the woman make to solve the problem?

[解析] 问：女的给出怎样的建议来解决问题?A．给予额外折扣；B．续签合同；C．空运货物；D．支付运费。从“We can offer you another five percent discount.”可知答案是A。