单选题  
单选题    
 
【正确答案】 A
【答案解析】[听力原文] W: Do you think you can give an exact definition of 'management', Mr. Rogers? M: Management is the process of achieving results through other people. W: What are the functions of management? M: There are mainly four. The first is planning. Managers define goals, establish strategy and develop plans to co-ordinate activities. W: That's not easy, I think. M: No. And the second is organizing, which means managers will determine what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, etc. W: That's complicated. M: And the third is leading. It includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts. W: Do you think the goal of good management is to get rid of conflicts? M: Actually, we've made considerable progress towards overcoming the view that conflict is bad. W: So you mean conflicts can be good for an organization? M: Yes. Conflicts can be used to bring about substantial changes to the existing power structure, current patterns of interaction between people at work, and attitude. W: That surprises me. M: The last function controlling means to monitor activities to ensure they are being accomplished as planned, and correct significant deviations. W: It is said that all managers need to realize that the more they delegate now, the less time it will take to accomplish tasks later. Is that true? M: Right. Without delegation, managers run the risk of being a 'doer' rather than a 'manager'. W: Can I understand this as 'delegation is a ticket to ride free and have others to do your work'? M: Not exactly. It is rather a means for managers to focus on their true functions. What is 'management' according to the man? 对话开头女士就请男士给management下定义,A是男士的话的同义表达,为答案。
单选题    
 
【正确答案】 C
【答案解析】[听力原文] What does the function of organizing include according to the man? 男士说到管理的组织功能时,说它意味着经理会决定要完成的任务、谁来完成任务、如何分组和谁向谁汇报,等等,C属于他讲到的第一点,故C正确。A属于管理的规划功能(planning),B属于领导功能(leading),D属于控制功能(controlling)。
单选题    
 
【正确答案】 C
【答案解析】[听力原文] What does the man think of conflicts? 提到conflict时,两人做了详细探讨,对于女士问的“So you mean conflicts can be good for an organization?”,男士的回答是yes,故C正确。
单选题    
 
【正确答案】 B
【答案解析】[听力原文] Which statement does the man support? 男士在结尾处说,没有delegation的话,经理可能会成为doer,所以他不赞成这样做,即B正确。对话中对delegation一再提及并给出了一个定义,是一个需要格外重视的信息点。