Francis Thompson
    Vice President of Operations
    Collins Shipping Service Inc.
May 5, 2006
Attention Regional Directors,
    Here at Collins Shipping Service Inc. (CSS), we've built a reputation as a trustworthy and efficient national corporation that always puts the needs of the customer first. The key to this success has been the careful organization of our regional and local divisions, which has enabled us to communicate effectively. However, our recent expansions have caused some problems with this system.
    In order to maintain our communicative ability, the CEO has decided to reorganize all of the corporation's divisions. As regional directors, you are requested to submit detailed status reports on your divisions, focusing on any new service areas you are responsible for.
    Next month, you will attend a conference to be held at CSS headquarters in Vancouver. There, you will participate in meetings to finalize the new organizational plans. You all will have the opportunity to voice your suggestions, concerns, and opinions, so please be prepared.
    Attached is a schedule of events for the conference. To arrange your travel and lodging needs, please contact Martin O'Flynn in the headquarters' personnel department at 604-555-0924.
    Collins Shipping Service Inc. is committed to preserving its excellent reputation and continuing is success. Please assist us in achieving this goal.
   
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