Mr. Stevenson was the owner of a general appliance store. He had seen many newly-weds coming into his store to shop for their first refrigerator, washer and dryer and air-conditioner. Pen and pencil in hand, they would ask him a lot of questions about price, features and after-sale services, but they would usually walk away at the end of their inquiry. The other day a young couple came into his store. They asked him all the usual questions and he answered all them patiently. But when he suggested an order at the end, they replied firmly, "We'll have to look around places first." Although feeling a bit disappointed, Mr. Stevenson did not show it. Instead, he smiled, moved closer and said, "I know you will go to Discount Dan to look at the price tags. That's perfectly understandable. I do the same. In fact, they sell the same stuff as we do. But if you buy things there, there is something you will not get. And that is me. I come with everything I sell. I've been in the business for thirty years and in a few years' time I'm going to give my store to my daughter and son-in-law. I hope they will carry on the family business. I stand behind everything I sell and I will make sure that you will never regret buying things from me." After this short speech Mr. Stevenson offered the young couple some ice cream to thank them for their interest. Impressed by his honesty and sincerity, the young couple decided to place an order.
单选题
What did Mr. Stevenson's store sell? A. Family furniture. B. Sorts apparatus. C. General appliances. D. Things for newly-weds.
【正确答案】
C
【答案解析】文章的第一句指出：“Mr. Stevenson was the owner of a general appliance store.”，可以知道史蒂文森先生史一家电器商店的老板。所以正确答案是C。
单选题
Why did many newly-weds usually walk away at the end of their inquiry? A. They knew they could buy better-quality appliances elsewhere. B. They were bored with the owner's long speech. C. They wanted to compare prices at other stores. D. They thought the store could not meet their needs.
单选题
Which of the following best describes Mr. Stevenson's attitude towards customers? A. Polite and patient. B. Polite but inflexible. C. Generous and kind. D. Snobbish and rude.
【正确答案】
A
【答案解析】从文章整体来看Mr. Stevenson的性格，他确实是个既有耐心又非常有礼貌的老人。文章有多处对他性格的描写，如“he answered all them patiently”，即他耐心地回答他们所有的问题；还有“Impressed by his honesty and sincerity, the young couple decided to place an order”。即这对年轻夫妇被他的诚实和真挚感动，当即决定下订单，等等。所以正确答案是A。
单选题
What was Mr. Stevenson's response to the young couple's refusal? A. He was not disappointed at all because he was accustomed to it. B. He couldn't hide his disappointment. C. He felt disappointed but smiled and then moved to the other side. D. He smiled and started to use his power of persuasion.
单选题
Why did the young couple finally decide to place an order? A. They were touched by the owner's hospitality. B. They became interested in the old owner and his family. C. They were convinced of the owner's honesty and sincerity. D. They realized how important after-sale services were.