【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?目的原因题。对话开头，男士告知女士，他们的对话会被录音，而且录音可能会被用于日后的培训。因此，答案为B)。
【正确答案】
C
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?细节推断题。女士自我介绍后，告诉男士她最近买了一把椅子，但在一星期前退回。她打电话来是想知道自己什么时候能拿到退款。公司网站称收到退货后三个工作日内退款，但五个工作日已过，她仍然没有收到退款。由此推断，女士打电话的目的是要求退款。因此，答案为C)。
【正确答案】
D
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?细节推断题。男士查询后发现，女士未收到退款的原因是卡号错误。女士说可能是因为新卡的缘故，她猜测在家具公司退款前银行已经注销了她的旧卡。由此推断，女士办理了一张新的银行卡。因此，答案为D)。
【正确答案】
C
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?事实细节题。在弄清楚女士未收到退款的原因是卡号问题后，男士建议女士登录他们公司的网站更新卡号信息。因此，答案为C)。