填空题
· Some information is missing.
· You will hear part of a talk by the company's regional manager.
· For each question 16-22, fill in the missing information in the numbered spaces, using one or two words.
· You will hear the talk twice.

Complaint Record
Date complaint received	{{U}} 1 {{/U}}______
The person who the complaint is about	{{U}} 2 {{/U}}______
Branch	{{U}} 3 {{/U}}______
Position	{{U}} 4 {{/U}}______
Reasons for the final decision	(20) being impolite and drinking ______
Place of action complained of	{{U}} 5 {{/U}}______
Final Solution	Send the insulted customer {{U}} 6 {{/U}}______ and a ______