| Subject: | ||
| Usage: | A mode of ______; | 11 |
| In business settings, it is best used to convey key information, to confirm ______; to document decisions; to contact a decision maker directly. | 12 | |
| Tips for you to improve your digital message. | Never say something about someone else that you would not want that person to see. | |
| Take time to think about your ______ line. | 13 | |
| Avoid using all ______ letters in your messages. | 14 | |
| Be careful about any use of sarcasm or | 15 |