【正确答案】 D

【答案解析】[解析] 27-30
M: Ahem. Excuse me, where"s the manager"? I want to see him.
W: I"m sorry, but the manager is not here today.
M: I demand a refund on these jeans. They are not the right size.
W: I"m so sorry, but the manager is not in. I"ll have to take care of your matter.
M: You see, I paid an expensive price for these jeans and one of your salesclerks gave me the wrong size. On top of that, he put them in a box so that only after I arrived home and my son tried them on was I aware of his trick.
W: I"m sorry, but I don"t think he did that deliberately.
M: I don"t care how sorry or apologetic you are. I want my money back.
W: Do you have the receipt with you?
M: No.
W: I"m sorry, but no receipt, no refund. This is our policy.
M: You"d better refund my money or else you"ll be in big trouble.
W: I"m terribly sorry, but I can"t refund your money. I can give you another pair of jeans in exchange for yours.
M: Isn"t there anything else that you do?
W: No, that"s the way it is.
M: Well, OK, I"ll exchange my jeans for another pair, but I"m not happy.
Q. 27. What is the man doing?