Questions 15-17 are based on the following dialogue
between a customer and a shop assistant．
单选题
What does the woman want the man to do?
【正确答案】
A
【答案解析】[听力原文] 15-17
M: Can I help you．Madam?
W: Yeah，I am returning this chicken．This is the oldest，toughest bird I've ever seen，and on top of that，it's spoiled．
M: Well．I'm sorry this has happened．I'll give you a new one．Do you have your receipt?
W: My receipt?No．I don't have my receipt．I threw it out already．
M: Look, Madam，I'm sorry, but no receipt, no refund．That's the company policy．
W: You'd better give my money back right now, or else．you are going to be in hot water．
M: Look，I'm sorry, but the policy is“No receipt, no refund”．That's iust the way itis．
W: What? This is ridiculous．Look, you don't seem to understand．My friend had recommended Brown's．So I came to this store and I bought this chicken．
M: Well．you see．That's the problem．This isn't Brown's supermarket．
W: This isn't Brown's?
M: No．Brown's is across the street．
W: Oh．I am so sorry．I am so embarrassed that I could die．
M: Well．
W: Please forgive me．
M: That's all right．We all make mistakes．Now, what I want you to do is：You take this chicken and you go across the street to Brown's and you shake it in their manager's face．
[解析] 对话的开始部分女士说“I am returning this chicken.”，说明她 到超市来的目的是退以前买的鸡肉，随后的对话中男士也提到“no receipt， no refund(没有收据不可退款)”，由此可以判断[A] 选项正确。选项[B] 迷惑 性很强，在对话中只有男士提到过我给你换新鲜的鸡肉“I'll give you a new one.”，不能说明女士是来换鸡肉的，因此不能选择[B] 选项。
单选题
Why does the man reject the woman's request?
【正确答案】
D
【答案解析】[解析] 对话中男士两次提到“no receipt，no refund(没有收据不可退 款)”，而且男士也说明原因“That's the company policy．”，因此可知，男士 不予退款是公司政策规定，没有收据不予退货，故[D] 选项正确。
单选题
Why does the woman apologize to the man?
【正确答案】
B
【答案解析】[解析] 对活结尾部分女士一再说“I am so sorry．Please forgive me.”， 是因为男士告诉她“This isn't Brown's supermarket．Brown's is across the street．”，由此可以判断，女士道歉是因她错把此超市当成Brown's超市了， 因此选项[B] 正确。