【正确答案】Dear Sir/Madam,
My family and I had dinner in your restaurant on Monday, 28th February. I am writing to you to complain about the food and the service.
The first problem was that, although we had booked a table, we were squashed around a small table at the back of the restaurant near the toilet. It was very noisy and unpleasant.
Secondly, during and after our meal the service was bad. The waiter who delivered soup to my wife had his thumb in it. Another waiter spilt some custard on my mother-in-law's lap. In general, the waiters were rude and the service was slow. Finally, even though the reputation of your restaurant is good, the food was mediocre. The steak was tough, the vegetables were over-cooked and the desserts were stale. The food definitely did not deserve the price. Also, I think some of the food was bad because I and two members of my family had stomach-aches the following day.
Since we feel we should be compensated somehow, we ask you to refund the cost of our meal. A copy of the bill is enclosed.
I hope to receive your reply shortly.
Yours faithfully,
C. Scott