单选题  
单选题    
 
【正确答案】 C
【答案解析】[听力原文] W: Sir, can I help you? M: Yes, you see I bought this personal stereo at your shop three days ago. And I'm afraid that it hasn't really matched up to what I was told about it. W: I see. What exactly is the matter? M: Well, look, there's a large scratch across the front of it. W: I see that. But I'm sorry. I think you should have noticed that when you bought it. M: I can't because it's in the box and all sealed up. W: Well, I am sorry, but actually it is your responsibility to check the goods when you buy them. M: That's ridiculous. But, anyway, it's not the most important thing. I am really not happy about the other thing. W: And what is that? M: Look, it says here that the noise from it should be undetectable by other people. W: Yes, that's right. M: But people do hear it, and it's really embarrassing when people look at me on the bus and the underground. W: Well, I am sorry. Are you sure you've used the headphones? M: Look, I know how to put earphones in my ears. It must be something wrong with it. How do you deal with it? W: Well, I suppose we could exchange it for another model if you like. M: OK. W: Well, if I just could have the receipt. M: Sure, here it is. How does the salesgirl think about the scratch on the product? 对话一开始男士说自己买的立体声播放机前面有划痕,女售货员一再坚持男士在购买商品时有责任检查商品。选项C与对话内容相符,故选C。
单选题    
 
【正确答案】 D
【答案解析】[听力原文] What do we know about the man's headphones? 男士在对话中提到本来人们应该听不到播放机发出的声音,但是人们确实能听到,这让他十分尴尬。选项D与对话内容相符,故选D,soundproof意为“隔音的”。
单选题    
 
【正确答案】 A
【答案解析】[听力原文] What was the man's reaction to the salesgirl's explanation about the headphones? 在男士指出耳机不隔音的问题后,女售货员问他是否戴了耳机,对此男士回答“我知道怎样将耳机放在耳朵里。”从男士回答的语气中可以看出,男士已经非常生气了。选项A与对话内容相符,故选A。
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【正确答案】 B
【答案解析】[听力原文] What should the man provide for exchanging the product? 对话中女士说,如果有收据就可以换货。选项B与对话内容相符,故选B。